Refund policy
Refund & Return Policy
Last updated: [Insert Date]
Thank you for shopping with us. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return your item under the conditions outlined below.
Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
- The item must be unused and in the same condition that you received it
- The item must be in its original packaging
- Proof of purchase (order number or receipt) is required
Non-returnable items
Certain items cannot be returned, including:
- Gift cards
- Final sale items
- Personalized or custom products
How to Start a Return
To initiate a return, please contact us at:
📧 [your email here]
Include your order number and reason for return. Once your return is approved, we will provide instructions on how to send your item back.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or damaged
- Shipping costs are non-refundable
Refunds
Once your return is received and inspected:
- We will notify you of the approval or rejection of your refund
- If approved, your refund will be processed within 5 business days
- The refund will be applied to your original payment method
Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, contact us at [your email here].
Damaged or Incorrect Items
If you receive a defective, damaged, or wrong item, contact us within 48 hours of delivery with photos, and we will resolve the issue promptly.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your credit card company
- Contact your bank
If you’ve done all of this and still have not received your refund, please contact us.
Contact Information
If you have any questions about our Refund Policy, you can contact us at:
📧 [your email here]