Privacy policy
Refund & Return Policy
Last updated: April 27, 2026
Thank you for shopping with us. At Liberyta, we are committed to providing a high-quality shopping experience. If you are not completely satisfied with your purchase, we’re here to help.
Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
- The item must be unused and in the same condition that you received it
- The item must be in its original packaging
- Proof of purchase (order confirmation or receipt) is required
Non-returnable Items
Certain items are not eligible for return:
- Gift cards
- Final sale items
- Personalized or custom-made products
How to Request a Return
To start a return, please contact us at:
📧 maryanaferrari10112@outlook.com
Include your order number and reason for return. Once approved, we will provide instructions for returning your item.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Shipping fees are non-refundable
Refunds
Once we receive and inspect your returned item:
- We will notify you regarding the approval or rejection of your refund
- If approved, your refund will be processed within 5 business days
- Refunds will be issued to your original payment method
Exchanges
We only replace items if they are defective or damaged.
For exchanges, please contact us at maryanaferrari10112@outlook.com.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and include photos as proof. We will resolve the issue as quickly as possible.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your credit card provider
- Contact your bank
If the issue persists, contact us at the email above.
Contact Information
If you have any questions about this Refund Policy, please contact us:
📧 maryanaferrari10112@outlook.com
📍 Alameda das Tibujinas, Caçapava, SP, 12283-503, Brazil